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Foundations of Volunteer Management: Use Communication to Build Relationships

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Overview

This online course teaches communication skills for building trust, managing conflict, and fostering collaboration in the workplace.


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More about the authors

The Centre for Volunteering (The Centre) is a not-for-profit organisation with almost 50 years’ experience providing leadership on volunteering in NSW. This involves playing a key role in advocacy, support services and sector development.

VolunteeringACT is the peak body for volunteering and community information in the Canberra Region, as well as being a service provider of programs for people experiencing disadvantage and isolation, people with disability, and people needing support for mental wellness.

Volunteering Queensland has for 41 years been the state’s peak body for advancing and promoting volunteering. It represents over 300 member volunteer involving organisations and support thousands more through a wider network, encompassing hundreds of thousands of volunteers, who contribute their time, money, and skills to the benefit of all Queenslanders.

Since 1982, Volunteering SA&NT has been the peak body for volunteering. We’re a not-for-profit that provides support to individual volunteers, volunteer involving organisations, businesses and communities who want to make a difference.

Volunteering Tasmania is the peak body for volunteering in Tasmania. Our vision is: an inclusive, thriving and celebrated culture of community participation.

Volunteering Victoria is the state peak body for volunteering, focusing on advocacy, sector development and the promotion of volunteering.

Volunteering WA is the peak body for volunteering in Western Australia, working across community, government, corporate and education organisations to build capacity of volunteer involving organisations, and support volunteering.


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Articles & Reports

Young People as Volunteers: A guide to moving beyond traditional practices

This report by Volunteering Queensland offers strategies for engaging young volunteers, highlighting the importance of a flexible culture, networking, and partnerships. It includes case studies of successful organisations and emphasises the benefits of youth involvement in community activities.
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Volunteering Queensland
Youth or Student, Culturally and Linguistically Diverse (CALD) +1 more
Resources

Developing Policies and Procedures

This article, quick guide and templates help organisations have written volunteer policies and outlines the process for their development.
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The Centre for Volunteering, Volunteering ACT, Volunteering Queensland, Volunteering SA&NT, Volunteering Tasmania, Volunteering Victoria, Volunteering WA, The Knowledge Base
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Actions for Volunteer Linking Organisations to Support Online Accessibility for Volunteer Involving Organisations

The VIO Online Accessibility Survey highlights digital gaps in volunteering. It offers strategies, tools, and grants to boost digital capacity, especially for rural and small VIOs, promoting inclusive access and engagement across Australia.
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The Knowledge Base, Volunteering ACT, The Centre for Volunteering, Volunteering Queensland, Volunteering SA&NT, Volunteering Tasmania, Volunteering Victoria, Volunteering WA, National Volunteer Management Activity Project
VIKTOR
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VIKTOR

VIKTOR is a volunteer recruitment system designed to run a referral service for volunteers. It allows you to create and advertise volunteer roles, enter volunteers and match them to roles offered by your members.
Volunteer database Recruitment Reporting
Emergency Support Volunteering website
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Emergency Support Volunteering website

The Emergency Support Volunteering website allows volunteers in Western Australia to register to help in emergencies, organisations needing support can also register to contact volunteers for assistance.
Volunteer database Recruitment Reporting
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MyPass

MyPass is volunteer onboarding and compliance management software centred around a digital Skills Passport, designed to help volunteer involving organisations (VIOs) reduce their risk and cost of operations.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Communication / engagement Compliance Reporting Resource management Event management
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Introduction to the Volunteer Involvement Cycle

Introducing the Volunteer Involvement Cycle, a new resource aligned with the National Standards for Volunteer Involvement. This session guides you through the key stages of volunteer engagement, equipping you with the knowledge and tools to run an effective, sustainable & impactful volunteer program
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Volunteering SA&NT Member's Volunteer Management Forum

This member-only event brings together volunteer leaders to explore best‑practice volunteer engagement, share real-world insights and strengthen sector connections. Guest speaker presentation on Tech & AI in Volunteer Management, panel on the stages of volunteer involvement cycle and catered lunch.
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Top Legal Issues in Managing Volunteers | Volunteering Tasmania and Justice Connect NFP Law

Join us for this special session delivered by Justice Connect’s Not-for-profit Law program. Justice Connect specialise in providing legal help and support to not-for-profit organisations to help make sense of the law, stay legally compliant, thrive within complexity, and achieve good governance.
Volunteering Tasmania
A$20.00