Skip to main content
Create an account for suggestions personalised to you and your organisation
Resources
1 minute read

Foundations of Volunteer Management: Use Communication to Build Relationships

Meeting National Standards and Strategy Seal Meeting National Standards and Strategy What's this?

Overview

This online course teaches communication skills for building trust, managing conflict, and fostering collaboration in the workplace.

Downloads and sources

More about the authors

The Centre for Volunteering (The Centre) is a not-for-profit organisation with almost 50 years’ experience providing leadership on volunteering in NSW. This involves playing a key role in advocacy, support services and sector development.
VolunteeringACT is the peak body for volunteering and community information in the Canberra Region, as well as being a service provider of programs for people experiencing disadvantage and isolation, people with disability, and people needing support for mental wellness.
Volunteering Queensland has for 41 years been the state’s peak body for advancing and promoting volunteering. It represents over 300 member volunteer involving organisations and support thousands more through a wider network, encompassing hundreds of thousands of volunteers, who contribute their time, money, and skills to the benefit of all Queenslanders.
Since 1982, Volunteering SA&NT has been the peak body for volunteering. We’re a not-for-profit that provides support to individual volunteers, volunteer involving organisations, businesses and communities who want to make a difference.
Volunteering Tasmania is the peak body for volunteering in Tasmania. Our vision is: an inclusive, thriving and celebrated culture of community participation.
Volunteering Victoria is the state peak body for volunteering, focusing on advocacy, sector development and the promotion of volunteering.
Volunteering WA is the peak body for volunteering in Western Australia, working across community, government, corporate and education organisations to build capacity of volunteer involving organisations, and support volunteering.

Contribute to the Gateway

Leave feedback

Was this resource useful?

Make a Suggestion

If you find a great resource that isn't in the directory or want to provide feedback on the Volunteering Gateway, drop us a line!

More like this

Guides

How to adapt volunteer roles

Guide outlining how volunteering roles can be adapted to be more inclusive of people living with disability
1 minute read
Volunteering Victoria
Disability
Guides

Guide to performance appraisal

Guide with practical information and templates to support performance appraisal for volunteers and staff.
1 minute read
Volunteering ACT
General
Resources

Youth Volunteering

This article and resources provide an overview for organisations seeking to integrate young volunteers, including videos, downloadable guides, elearning, podcasts and webinars.
1 minute read
The Centre for Volunteering, Volunteering ACT, Volunteering Queensland, Volunteering SA&NT, Volunteering Tasmania, Volunteering Victoria, Volunteering WA, The Knowledge Base
SEEK Volunteer
Tech

SEEK Volunteer

SEEK Volunteer helps connect people to volunteering opportunities that enrich their communities, lives and careers.
Recruitment
Rosterfy
Tech

Rosterfy

Rosterfy is an end-to-end volunteer management software solution, that helps organisations streamline their volunteer management and engagement. Rosterfy offers automated solutions to manage volunteers efficiently.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Task management Compliance Reporting Resource management Social media Event management
FreddyMatch
Tech

FreddyMatch

FreddyMatch is a web-based platform that facilitates and optimises the process of volunteering. We help match organisations and volunteers based on their unique interests, skill sets, location and availability using the “FreddyMatch” algorithm.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Task management Compliance Reporting Resource management Social media Event management
scheduled

Info Session: Making the Most of your VQ Membership

An information session on getting the most from your Volunteering Queensland membership. Ideal for new members, those new to engaging volunteers, or anyone wanting to know more about the benefits available.
Volunteering Queensland
Free
scheduled

October Volunteer Leadership Network meeting 2026

Volunteering is strongest when it is understood, valued and supported across an organisation, not just by volunteer leaders. Hear how one organisation built awareness, gained support and created shared ownership of volunteering. Explore practical ideas.
Volunteering Queensland
Free
scheduled

Creating Positive Auspicing Relationships - Sep 2026

Auspicing helps community groups access funding, insurance and resources without incorporating or obtaining DGR status, but it comes with important legal responsibilities.
Justice Connect's Not-for-profit Law Training
A$49.00