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Engaging Volunteers Factsheet

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Introduction

Each year, millions of Australians contribute their time, energy and expertise to volunteering. Without their contributions, much of the work that charities do would not be possible. To support their contribution, this factsheet offers some things to keep in mind when engaging volunteers.

People placing hands on top of one another

Summary

This guide helps you find and support volunteers who are a great fit for your organisation.

The resources cover a range of essential topics, including:

  • Planning Your Roles

  • Recruitment

  • Onboarding and Support

  • Background Checks

  • Welcome and Induction

  • Training

  • Safety

Benefits for Volunteer Organisations & Managers

This guide helps you find and support passionate volunteers who contribute to your charity's success. This information empowers you as a volunteer management practitioner to build a strong volunteer team, ensuring your charity has the support it needs to thrive.

Downloads and sources

More about the author

The Australian Charities and Not-for-profits Commission (ACNC) is the national regulator of charities.

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