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Research and Reports
1 minute read

Volunteering and psychological contract

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Introduction

This document delves into the crucial role of managing volunteers within organisations. It introduces the concept of the psychological contract, which represents the unspoken expectations between volunteers and organisations. This concept is key to fostering a positive relationship where both parties' needs are met.

The Importance of Alignment

The text underscores the necessity of aligning volunteers' expectations with the support organisations provide. Recognising and understanding what motivates volunteers, alongside strategic recruitment and the importance of demographic factors, are highlighted as essential for a productive volunteer experience.

Enhancing Volunteer Retention

The document discusses how breaches in the psychological contract can affect volunteers' willingness to continue their efforts and the significance of organisational support in retaining them. It suggests that investing in volunteer management, through careful planning, recruitment, orientation, and tailored recognition, can bolster volunteer retention.

Benefits for Organisations

For volunteer organisations and management practitioners, this document offers valuable insights into improving volunteer engagement and retention. By focusing on the psychological contract and ensuring volunteers' needs and expectations are met, organisations can create a more supportive and effective volunteering environment. This approach not only benefits the volunteers but also enhances the organisation's ability to fulfil its vision and work more efficiently.

Hager, Mark & Renfro, Kathy. (2020). Volunteer Management and the Psychological Contract. 10.4324/9781315181011-22.

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