A checklist for local governments and organisations managing spontaneous volunteers in Queensland

This resource provides practical checklists to support Local Governments and other organisations to manage spontaneous volunteers during emergencies. It focuses on preparation, response and recovery phases to help organisations safely and effectively harness community offers of help.

The checklists are designed for organisations involved in emergency management and disaster response, supporting clear leadership, coordination and systems for managing spontaneous volunteers.

Benefits for volunteer managers

• supports structured planning for spontaneous volunteers.
• helps coordinate volunteers safely during emergencies.
• clarifies roles, responsibilities and systems.
• supports effective leadership and decision making.

How to apply this resource

This resource is most useful when preparing emergency management plans, responding to disaster events, or reviewing systems for managing spontaneous volunteers in local communities.