- 1 minute read
The Effect of Volunteer Management on Intention to Continue Volunteering: A Mediating Role of Job Satisfaction of Volunteers
Introduction
This study delves into how managing volunteers effectively can boost their willingness to keep volunteering, with a keen focus on how job satisfaction plays a pivotal role in this process. It underscores the significance of practices such as rewarding, empowering, offering flexible schedules, providing proper orientation and training, and fostering social interactions among volunteers.
Key Findings for Volunteer Involving Organisations
The research, conducted during the Chingay Parade in 2018, surveyed 202 volunteers and utilised structural equation modelling to explore the dynamics between volunteer management, job satisfaction, and the desire to continue volunteering. The findings reveal a direct positive impact of volunteer management on job satisfaction and, subsequently, on volunteers' intention to stay. This highlights the critical role of acknowledging and rewarding volunteers, alongside customising management strategies to align with their preferences.
Benefits for Practitioners
For volunteer management practitioners, this document offers valuable insights into enhancing volunteer satisfaction and retention. By implementing effective volunteer management practices, organisations can ensure a more motivated and committed volunteer workforce. This study not only reinforces the importance of strategic volunteer management but also provides a guide for practitioners to refine their approaches for better volunteer engagement and retention.
Cho, H., Wong, Z., & Chiu, W. (2020). The Effect of Volunteer Management on Intention to Continue Volunteering: A Mediating Role of Job Satisfaction of Volunteers. Sage Open, 10(2). https://doi.org/10.1177/2158244020920588
Downloads and sources
Contribute to the Gateway
Was this resource useful?
More like this
Engaging with Aboriginal and Torres Strait Islander Peoples
- 1 minute read
- The Knowledge Base, Volunteering ACT, The Centre for Volunteering, Volunteering Queensland, Volunteering SA&NT, Volunteering Tasmania, Volunteering Victoria, Volunteering WA, Australian Institute of Aboriginal Studies, Reconciliation Australia
- First Nations, General
Engaging Newly Arrived Migrants
- 1 minute read
- The Knowledge Base, Volunteering ACT, The Centre for Volunteering, Volunteering Queensland, Volunteering SA&NT, Volunteering Tasmania, Volunteering Victoria, Volunteering WA, Canterbury City Community Centre - Skills Training and Resource Service, Special Broadcasting Service (SBS)
- Migrants, General
Language Guides
- 1 minute read
- The Knowledge Base, The Centre for Volunteering
- Mental Health and Wellbeing, General

GoodCompany

Better Impact

MyPass
Plain and Easy English Language - Part 2 (31 July 2025)
- Volunteering Victoria
- –
- Free
National Standards Deep Dive: Standard 4
- The Centre for Volunteering
- –
- Free
Writing Successful Grant Applications
- Volunteering WA
- –
- Free for VWA full members, Others $30. This Volunteering WA workshop fee is subsidised thanks to funding by the Australian Government Department of Social Services.