Difficult conversations with volunteers

This resource provides guidance on managing difficult conversations with volunteers. It identifies situations where challenging discussions may be required, such as performance concerns, complaints or behavioural issues.

The guide offers practical strategies to support respectful, constructive conversations, and is accompanied by a worksheet to help prepare and structure discussions.

Benefits for volunteer managers

• faciliate confident and constructive communication with volunteers
• manage volunteer performance and behavioural concerns effectively
• support safe and respectful resolution of issues with volunteers
• strengthen volunteer relationships and program outcomes.

How to apply this resource

This resource is most useful when addressing performance issues, managing complaints or incidents, or strengthening communication and support practices within volunteer programs.