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Volunteer Guide

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Overview

This Volunteer Handbook E-learning Series will help your volunteers to get started and becoming a fantastic volunteer.

Downloads and sources

More about the authors

The Centre for Volunteering (The Centre) is a not-for-profit organisation with almost 50 years’ experience providing leadership on volunteering in NSW. This involves playing a key role in advocacy, support services and sector development.

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Weblinks

Charity Register

The Australian Charities and Not for Profits Commission (ACNC) Charity Register contains information about Australia's registered charities. It is free to search and is available to everyone.
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Australian Charities and Not-for-profits Commission
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Difficult conversations with volunteers

Guide outlining when and how to have difficult conversations with volunteers, including practical tips and tools.
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Volunteer PlainTalk
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Carer Gateway

Carer Gateway is a website and phone line set up by the Australian Government to connect carers with essential information and support services.
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Department of Social Services
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FreddyMatch
Tech

FreddyMatch

FreddyMatch is a web-based platform that facilitates and optimises the process of volunteering. We help match organisations and volunteers based on their unique interests, skill sets, location and availability using the “FreddyMatch” algorithm.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Task management Compliance Reporting Resource management Social media Event management
Volaby
Tech

Volaby

Volaby is an end-to-end volunteer and people management platform, enabling organisations to do more with less! Built from the collective voice of our volunteer managers using the platform, Volaby helps you automate and simplify the volunteer and manager experience to save time and scale impact.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Task management Compliance Reporting Resource management Event management
INVOLVE
Tech

INVOLVE

Volunteer management a headache? INVOLVE simplifies everything! Automate tasks, gain instant insights, schedule visually, track hours effortlessly, and collaborate seamlessly. Built in Australia, your data's safe. Focus on your purpose, not admin.
Volunteer database Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Task management Compliance Reporting Event management
scheduled

Roma Satellite Event - Queensland Volunteering Conference

Volunteering Queensland and Maranoa Regional Council invite regional communities to the 2026 Queensland Volunteering Conference. This affordable two-day event ($38) offers local learning, networking and collaboration.
Volunteering Queensland
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Free
scheduled

Write It, Win It: Grant Writing Skills for Community Volunteers - Session 1

A free two-session online workshop building volunteers' confidence and skills to find the right grants and write applications that stand out, covering funder matching, storytelling, budgets and eligibility criteria.
Volunteering SA&NT
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Free
scheduled

The Role of Volunteer Management

Strengthen your volunteer management practice by exploring the key roles and responsibilities of volunteer leaders. Gain practical strategies to improve recruitment, engagement, inclusion, wellbeing and retention.
VolunteeringWA
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Free