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Supporting your volunteers

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This resource provides guidance on how organisations can effectively support volunteers throughout their involvement. It highlights key areas such as communication, supervision, recognition and wellbeing.

The guide supports organisations to create positive volunteer experiences by ensuring volunteers feel valued, supported and connected to their roles and the wider organisation.

Benefits for volunteer managers

  • develop effective and consistent volunteer support practices
  • improve volunteer engagement and satisfaction.
  • support volunteer safety and wellbeing.

How to apply this resource

This resource is most useful when developing support strategies, reviewing volunteer management practices or improving engagement and wellbeing approaches.

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