Resources
- Sourced from: The Knowledge Base (view original)
- 1 minute read
Language Guides
Overview
This information, guides and videos provide resources for appropriate language to use when talking about sensitive topics like trauma, drugs/alcohol, empathy and de-escalation.
Downloads and sources
Contribute to the Gateway
Was this resource useful?
If you find a great resource that isn't in the directory or want to provide feedback on the Volunteering Gateway, drop us a line!
More like this
Organisation and Management Structures
This guide explains organisational structures, including levels of authority, boards, CEOs, and volunteer leadership.
- 1 minute read
- The Centre for Volunteering, Volunteering ACT, Volunteering Queensland, Volunteering SA&NT, Volunteering Tasmania, Volunteering Victoria, Volunteering WA, The Knowledge Base
Complaint Handling by Charities and Not-for-Profits
A guide to complaint handling, providing example policies and procedures.
- 1 minute read
- Volunteering Australia
- General
Engaging with Aboriginal and Torres Strait Islander Peoples
This article, links and guides assist volunteer organisations in building respectful partnerships with Aboriginal and Torres Strait Islander communities including resources on cultural awareness and engagement.
- 1 minute read
- Australian Institute of Aboriginal Studies, Reconciliation Australia, Volunteering ACT, The Centre for Volunteering, Volunteering Queensland, Volunteering SA&NT, Volunteering Tasmania, Volunteering Victoria, Volunteering WA, The Knowledge Base
Tech
FreddyMatch
FreddyMatch is a web-based platform that facilitates and optimises the process of volunteering. We help match organisations and volunteers based on their unique interests, skill sets, location and availability using the “FreddyMatch” algorithm.
Volunteer database
Recruitment
Rostering / scheduling
Onboarding / training
Volunteer performance/recognition
Communication / engagement
Task management
Compliance
Reporting
Resource management
Social media
Event management
Tech
Volaby
Volaby is an end-to-end volunteer and people management platform, enabling organisations to do more with less! Built from the collective voice of our volunteer managers using the platform, Volaby helps you automate and simplify the volunteer and manager experience to save time and scale impact.
Volunteer database
Recruitment
Rostering / scheduling
Onboarding / training
Volunteer performance/recognition
Communication / engagement
Task management
Compliance
Reporting
Resource management
Event management
Tech
GoodCompany
GoodCompany is a Workplace Giving Platform based in Australia and NZ. It's designed to enable companies and their people to come together to donate, volunteer, fundraise, and match donations for the charities closest to their hearts.
Volunteer database
Recruitment
Rostering / scheduling
Onboarding / training
Volunteer performance/recognition
Communication / engagement
Compliance
Reporting
Resource management
Social media
Event management
Donations
Introduction to the Volunteer Involvement Cycle
Introducing the Volunteer Involvement Cycle, a new resource aligned with the National Standards for Volunteer Involvement. This session guides you through the key stages of volunteer engagement, equipping you with the knowledge and tools to run an effective, sustainable & impactful volunteer program
- Volunteering Victoria
- –
- FREE
2026 National Volunteering Conference
Under the theme Innovation and Impact: Reimagining Volunteering, the conference will bring us together to address high-priority issues and explore bold, practical solutions that support the National Strategy for Volunteering.
- Volunteering SA&NT
- –
- A$900.00
Values Based Leadership
Values should be more than just words on a wall. Well-developed and defined organisational values can shape culture, guide action, and become one of your strongest tools for attracting volunteers. In this session, explore how values-driven leadership can help you create a more purposeful volunteer
- Volunteering Victoria
- –
- FREE