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Language Guides

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Overview

This information, guides and videos provide resources for appropriate language to use when talking about sensitive topics like trauma, drugs/alcohol, empathy and de-escalation.


Downloads and sources

More about the authors

The Centre for Volunteering (The Centre) is a not-for-profit organisation with almost 50 years’ experience providing leadership on volunteering in NSW. This involves playing a key role in advocacy, support services and sector development.


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Videos or Webinars

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The team from Rosterfy and SEEK Volunteer joined Volunteering Australia for a webinar to debut Australia's first integration with SEEK Volunteer, designed to convert volunteer interest into volunteer hours.
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Volunteering Australia, SEEK Volunteer, Rosterfy
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Factsheets

Managing staff and volunteers - good practice tips

This Australian Charities and Not for Profits Commission (ACNC) fact sheet helps small charities treat staff and volunteers with respect, and have a positive organisational attitude to its people, through planning, processes/procedures and the right attitude.
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Australian Charities and Not-for-profits Commission
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Fundraising Hub

The Australian Charities and Not for Profits Commission (ACNC) Fundraising Hub is a collection of resources about state and territory fundraising regulators and guidance about charities and fundraising.
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INVOLVE
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INVOLVE

Volunteer management a headache? INVOLVE simplifies everything! Automate tasks, gain instant insights, schedule visually, track hours effortlessly, and collaborate seamlessly. Built in Australia, your data's safe. Focus on your purpose, not admin.
Volunteer database Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Task management Compliance Reporting Event management
FreddyMatch
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FreddyMatch

FreddyMatch is a web-based platform that facilitates and optimises the process of volunteering. We help match organisations and volunteers based on their unique interests, skill sets, location and availability using the “FreddyMatch” algorithm.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Task management Compliance Reporting Resource management Social media Event management
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SEEK Volunteer

SEEK Volunteer helps connect people to volunteering opportunities that enrich their communities, lives and careers.
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Becoming an Inclusive Volunteer Involving Organisation

This free inclusion workshop explores how to build inclusive volunteering opportunities for people of all abilities and backgrounds. Learn to identify and reduce barriers, support young people, and create inclusive teams and workplaces.
The Centre for Volunteering
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How to Draft an MOU - May 2026

Learn how to draft an effective memorandum of understanding (MOU). This practical webinar explains when to use an MOU, whether it’s legally binding, and the key clauses to include when collaborating with other organisations.
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Focus Group: Volunteering in Emergency Services - Wollongong

This focus group invites participants to share experiences of volunteering in emergency services. Your insights will help inform future support, policy and best practice to strengthen emergency volunteering in NSW.
The Centre for Volunteering
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