Resources
- Sourced from: The Knowledge Base (view original)
- 1 minute read
Language Guides
Overview
This information, guides and videos provide resources for appropriate language to use when talking about sensitive topics like trauma, drugs/alcohol, empathy and de-escalation.
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Organisation and Management Structures
This guide explains organisational structures, including levels of authority, boards, CEOs, and volunteer leadership.
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- The Centre for Volunteering, Volunteering ACT, Volunteering Queensland, Volunteering SA&NT, Volunteering Tasmania, Volunteering Victoria, Volunteering WA, The Knowledge Base
Complaint Handling by Charities and Not-for-Profits
A guide to complaint handling, providing example policies and procedures.
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- Volunteering Australia
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Engaging with Aboriginal and Torres Strait Islander Peoples
This article, links and guides assist volunteer organisations in building respectful partnerships with Aboriginal and Torres Strait Islander communities including resources on cultural awareness and engagement.
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- Australian Institute of Aboriginal Studies, Reconciliation Australia, Volunteering ACT, The Centre for Volunteering, Volunteering Queensland, Volunteering SA&NT, Volunteering Tasmania, Volunteering Victoria, Volunteering WA, The Knowledge Base
Tech
FreddyMatch
FreddyMatch is a web-based platform that facilitates and optimises the process of volunteering. We help match organisations and volunteers based on their unique interests, skill sets, location and availability using the “FreddyMatch” algorithm.
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Volaby
Volaby is an end-to-end volunteer and people management platform, enabling organisations to do more with less! Built from the collective voice of our volunteer managers using the platform, Volaby helps you automate and simplify the volunteer and manager experience to save time and scale impact.
Volunteer database
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Tech
GoodCompany
GoodCompany is a Workplace Giving Platform based in Australia and NZ. It's designed to enable companies and their people to come together to donate, volunteer, fundraise, and match donations for the charities closest to their hearts.
Volunteer database
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Introduction to the Volunteer Involvement Cycle
Introducing the Volunteer Involvement Cycle, a new resource aligned with the National Standards for Volunteer Involvement. This session guides you through the key stages of volunteer engagement, equipping you with the knowledge and tools to run an effective, sustainable & impactful volunteer program
- Volunteering Victoria
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2026 National Volunteering Conference
Under the theme Innovation and Impact: Reimagining Volunteering, the conference will bring us together to address high-priority issues and explore bold, practical solutions that support the National Strategy for Volunteering.
- Volunteering SA&NT
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- A$900.00
Values Based Leadership
Values should be more than just words on a wall. Well-developed and defined organisational values can shape culture, guide action, and become one of your strongest tools for attracting volunteers. In this session, explore how values-driven leadership can help you create a more purposeful volunteer
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