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Language Guides
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This information, guides and videos provide resources for appropriate language to use when talking about sensitive topics like trauma, drugs/alcohol, empathy and de-escalation.
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New Aged Care Act and Volunteering in Aged Care – What volunteers need to know
This booklet has been developed by the Department of Health, Disability and Ageing to outline the upcoming changes under the new Aged Care Act 2024.
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This session provides a chance to share, discuss and explore different approaches to challenging conversations with volunteers, volunteers managers/staff and community. Leave with tools and practical steps/ideas to plan, facilitate and support challenging conversations.
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