Skip to main content
Create an account for suggestions personalised to you and your organisation
Information
1 minute read

Language Guides

Meeting National Standards and Strategy Seal Meeting National Standards and Strategy What's this?

Overview

This information, guides and videos provide resources for appropriate language to use when talking about sensitive topics like trauma, drugs/alcohol, empathy and de-escalation.

Downloads and sources

More about the authors

The Centre for Volunteering (The Centre) is a not-for-profit organisation with almost 50 years’ experience providing leadership on volunteering in NSW. This involves playing a key role in advocacy, support services and sector development.

Contribute to the Gateway

Leave feedback

Was this resource useful?

Make a Suggestion

If you find a great resource that isn't in the directory or want to provide feedback on the Volunteering Gateway, drop us a line!

More like this

Tools or Toolkits

Volunteer Value and Cost Calculators

The Volunteer Value and Cost Calculators estimate the financial cost of hiring paid staff to replace volunteer work. Simply enter the number of volunteer hours by age group, and the calculator provides a dollar value based on average local wages and employer costs.
1 minute read
The Centre for Volunteering, Volunteering Queensland, Volunteering SA&NT, Volunteering Tasmania, Volunteering Victoria, Volunteering WA
General
Videos or Webinars

Sport Volunteering Webinar Series

Free volunteer recruitment, management and retention tips in our webinar series for Australian sporting organisations.
1 minute read
Australian Sports Commission
Youth or Student, Culturally and Linguistically Diverse (CALD) +2 more
Articles & Reports

Self Care

These workbooks, videos and fact sheets promote self-care for mental health, including tips for breaks, mindfulness, and exercise resources.
1 minute read
The Centre for Volunteering, Volunteering ACT, Volunteering Queensland, Volunteering SA&NT, Volunteering Tasmania, Volunteering Victoria, Volunteering WA, The Knowledge Base
Mental Health and Wellbeing
FreddyMatch
Tech

FreddyMatch

FreddyMatch is a web-based platform that facilitates and optimises the process of volunteering. We help match organisations and volunteers based on their unique interests, skill sets, location and availability using the “FreddyMatch” algorithm.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Task management Compliance Reporting Resource management Social media Event management
GoodCompany
Tech

GoodCompany

GoodCompany is a Workplace Giving Platform based in Australia and NZ. It's designed to enable companies and their people to come together to donate, volunteer, fundraise, and match donations for the charities closest to their hearts.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Compliance Reporting Resource management Social media Event management Donations
Better Impact
Tech

Better Impact

Better Impact offers a comprehensive software solution for volunteer program management, to simplify administrative tasks and enhance volunteer engagement across every stage of the volunteer lifecycle.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Compliance Reporting Social media Donations
scheduled

Focus Group: Volunteering in Health - Griffith

This focus group invites participants to share experiences of volunteering in health settings. Your insights will help inform future support, policy and best practice to strengthen health‑related volunteering across regional NSW.
The Centre for Volunteering
Free
scheduled

Respect and Resilience Part 1

This webinar equips volunteers and volunteer leaders with practical strategies to manage challenging behaviour. Learn how to identify early warning signs, de‑escalate situations, build resilience, and stay psychologically safe in customer‑facing roles.
The Centre for Volunteering
Free
scheduled

Proving the Power: Measuring and Communicating Volunteer Impact

This webinar explores practical ways to measure and communicate volunteer impact. Learn how to identify meaningful indicators, collect relevant data and clearly demonstrate the social, economic and environmental value volunteers create.
The Centre for Volunteering
Free