Skip to main content
Create an account for suggestions personalised to you and your organisation
Factsheets
1 minute read

Managing staff and volunteers - good practice tips

Meeting National Standards and Strategy Seal Meeting National Standards and Strategy What's this?

Introduction

Your small charity should treat its staff and volunteers with respect, and have a positive organisational attitude to its people. Ongoing staff and volunteer management occurs through planning, processes/procedures and the right attitude.

Summary

This resource covers a range of essential topics, including:

• Key regulators and the Australian Charities and Not for Profits Commission (ACNC)’s role

• A positive organisational attitude

• Staff and Volunteer Recruitment

• Staff and Volunteer Management

• Handovers and inductions

Benefits for Volunteer Involving Organisations

Some of the benefits for your charity or not-for-profit organisation include:

• A happy and engaged team

• Reduced risks

• Improved efficiency

More about the author

The Australian Charities and Not-for-profits Commission (ACNC) is the national regulator of charities.

Contribute to the Gateway

Leave feedback

Was this resource useful?

Make a Suggestion

If you find a great resource that isn't in the directory or want to provide feedback on the Volunteering Gateway, drop us a line!

More like this

Articles & Reports

International Corporate Volunteering Resources

This is a collection of resources on corporate volunteering, compiled by the International Association for Volunteer Effort (IAVE). It offers insights into the current state and trends of corporate volunteering in a post-pandemic world.
2 minute read
International Association for Volunteer Effort
General
Guides

Supplementary Guide to Probation

Guide with practical information and templates to support probation processes for volunteers and staff.
1 minute read
Volunteering ACT
General
Resources

Volunteer Involvement Cycle

The Volunteer Involvement Cycle guides managers through Prepare, Recruit, Support, and Evaluate stages, aligning with National Standards to enhance volunteer engagement. Developed under the National Volunteer Management Activity project.
1 minute read
The Knowledge Base, Volunteering ACT, The Centre for Volunteering, Volunteering Queensland, Volunteering SA&NT, Volunteering Tasmania, Volunteering Victoria, Volunteering WA, Volunteering Australia, National Volunteer Management Activity Project
Rosterfy
Tech

Rosterfy

Rosterfy is an end-to-end volunteer management software solution, that helps organisations streamline their volunteer management and engagement. Rosterfy offers automated solutions to manage volunteers efficiently.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Task management Compliance Reporting Resource management Social media Event management
FreddyMatch
Tech

FreddyMatch

FreddyMatch is a web-based platform that facilitates and optimises the process of volunteering. We help match organisations and volunteers based on their unique interests, skill sets, location and availability using the “FreddyMatch” algorithm.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Task management Compliance Reporting Resource management Social media Event management
Volaby
Tech

Volaby

Volaby is an end-to-end volunteer and people management platform, enabling organisations to do more with less! Built from the collective voice of our volunteer managers using the platform, Volaby helps you automate and simplify the volunteer and manager experience to save time and scale impact.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Task management Compliance Reporting Resource management Event management
scheduled

3Rs: Recruitment, Retention & Recognition

Participants will use the National Standards for Volunteer Involvement to develop or improve an existing volunteer program so that they can successfully recruit, retain and recognise the important contribution volunteers make.
Volunteering Victoria
Free
scheduled

Paying Volunteers and Board Members: What Not-for-profits Need to Know - Oct 2026

A plain-language legal webinar on paying volunteers and board members, covering key legal issues, governance considerations, and best-practice tips to help your organisation make confident, informed decisions.
Justice Connect's Not-for-profit Law Training
A$49.00
scheduled

Write It, Win It: Grant Writing Skills for Community Volunteers - Session 2

A free two-session online workshop building volunteers' confidence and skills to find the right grants and write applications that stand out, covering funder matching, storytelling, budgets and eligibility criteria.
Volunteering SA&NT
Free