Skip to main content

What are you looking for?

Enter keywords to search across resources, guides, training, tools, and more.

Create an account for suggestions personalised to you and your organisation

Factsheets
1 minute read

Managing staff and volunteers - good practice tips

Meeting National Standards and Strategy Seal Meeting National Standards and Strategy What's this?

Introduction

Your small charity should treat its staff and volunteers with respect, and have a positive organisational attitude to its people. Ongoing staff and volunteer management occurs through planning, processes/procedures and the right attitude.

Summary

This resource covers a range of essential topics, including:

• Key regulators and the Australian Charities and Not for Profits Commission (ACNC)’s role

• A positive organisational attitude

• Staff and Volunteer Recruitment

• Staff and Volunteer Management

• Handovers and inductions

Benefits for Volunteer Involving Organisations

Some of the benefits for your charity or not-for-profit organisation include:

• A happy and engaged team

• Reduced risks

• Improved efficiency

More about the author

The Australian Charities and Not-for-profits Commission (ACNC) is the national regulator of charities.

Contribute to the Gateway

Leave feedback

Was this resource useful?

Make a Suggestion

If you find a great resource that isn't in the directory or want to provide feedback on the Volunteering Gateway, drop us a line!


More like this

Resources

Foundations of Volunteer Management: Lead Team Effectiveness

Boost leadership in volunteer teams with modules on cohesion, innovation, performance, and communication. Aligned with BSBLDR414, this e-learning supports confident, inclusive leadership and effective issue resolution.
2 minute read
The Knowledge Base, National Volunteer Management Activity Project, Volunteering ACT, The Centre for Volunteering, Volunteering Queensland, Volunteering SA&NT, Volunteering Tasmania, Volunteering Victoria, Volunteering WA
Resources

Breaking Down the Barriers to Youth Volunteering

This e-learning course equips youth volunteer managers with strategies to attract, retain and engage young volunteers through project redesign and practical activities
1 minute read
Soulgen, The Centre for Volunteering, The Knowledge Base
VIKTOR
Tech

VIKTOR

VIKTOR is a volunteer recruitment system designed to run a referral service for volunteers. It allows you to create and advertise volunteer roles, enter volunteers and match them to roles offered by your members.
Volunteer database Recruitment Reporting
Better Impact
Tech

Better Impact

Better Impact offers a comprehensive software solution for volunteer program management, to simplify administrative tasks and enhance volunteer engagement across every stage of the volunteer lifecycle.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Compliance Reporting Social media Donations
Be Collective
Tech

Be Collective

A volunteer management & community engagement platform. Be Collective is all about empowering volunteering and the organisations supporting volunteering to build stronger, more sustainable networks for doing good.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Task management Compliance Reporting Resource management Social media Event management Donations
scheduled

Write It, Win It: Grant Writing Skills for Community Volunteers - Session 1

The first of two 90-minute engaging sessions. Learn how to match ideas with the right funders, tell a compelling story, build a clear case for support, and prepare strong, realistic budgets. Walk away from engaging and interactive online sessions feeling empowered and ready to take action.
Volunteering SA&NT
Free
scheduled

Drafting a Great Volunteer Agreement - April 2026

In this webinar, we’ll explain why volunteer agreements are so important, and walk you through some of the key topics your agreements should cover. You’ll come away with our top tips for drafting, as well as our sample volunteer agreement to support you to create or improve your own.
Justice Connect's Not-for-profit Law Training
A$49.00
scheduled

Privacy Laws for Not-for-profits - Mar 2026

In this webinar, our lawyers will set out some of the key personal information handling obligations for not-for-profits and provide you with an easy-to-follow framework to help demystify privacy laws. We’ll bring you up to speed on the privacy reforms with a high-level overview of important changes.
Justice Connect's Not-for-profit Law Training
A$49.00