Skip to main content
Create an account for suggestions personalised to you and your organisation
Factsheets
1 minute read

Managing staff and volunteers - good practice tips

Meeting National Standards and Strategy Seal Meeting National Standards and Strategy What's this?

Introduction

Your small charity should treat its staff and volunteers with respect, and have a positive organisational attitude to its people. Ongoing staff and volunteer management occurs through planning, processes/procedures and the right attitude.

Summary

This resource covers a range of essential topics, including:

• Key regulators and the Australian Charities and Not for Profits Commission (ACNC)’s role

• A positive organisational attitude

• Staff and Volunteer Recruitment

• Staff and Volunteer Management

• Handovers and inductions

Benefits for Volunteer Involving Organisations

Some of the benefits for your charity or not-for-profit organisation include:

• A happy and engaged team

• Reduced risks

• Improved efficiency

More about the author

The Australian Charities and Not-for-profits Commission (ACNC) is the national regulator of charities.

Contribute to the Gateway

Leave feedback

Was this resource useful?

Make a Suggestion

If you find a great resource that isn't in the directory or want to provide feedback on the Volunteering Gateway, drop us a line!

More like this

Weblinks

Charity Register

The Australian Charities and Not for Profits Commission (ACNC) Charity Register contains information about Australia's registered charities. It is free to search and is available to everyone.
1 minute read
Australian Charities and Not-for-profits Commission
General
Templates

Volunteers and tax

Information explaining how tax law applies to volunteer involvement, reimbursements and benefits.
1 minute read
Volunteering Australia
General
Examples

Volunteer ambassador role description

Example role description outlining responsibilities and expectations for a Volunteer Ambassador position.
1 minute read
Volunteer Edinburgh
General
SEEK Volunteer
Tech

SEEK Volunteer

SEEK Volunteer helps connect people to volunteering opportunities that enrich their communities, lives and careers.
Recruitment
VIKTOR
Tech

VIKTOR

VIKTOR is a volunteer recruitment system designed to run a referral service for volunteers. It allows you to create and advertise volunteer roles, enter volunteers and match them to roles offered by your members.
Volunteer database Recruitment Reporting
Be Collective
Tech

Be Collective

A volunteer management & community engagement platform. Be Collective is all about empowering volunteering and the organisations supporting volunteering to build stronger, more sustainable networks for doing good.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Task management Compliance Reporting Resource management Social media Event management Donations
scheduled

Paying Volunteers and Board Members: What Not-for-profits Need to Know - Oct 2026

A plain-language legal webinar on paying volunteers and board members, covering key legal issues, governance considerations, and best-practice tips to help your organisation make confident, informed decisions.
Justice Connect's Not-for-profit Law Training
–
A$49.00
scheduled

Becoming an Inclusive Volunteer Involving Organisation

This free inclusion workshop explores how to build inclusive volunteering opportunities for people of all abilities and backgrounds. Learn to identify and reduce barriers, support young people, and create inclusive teams and workplaces.
The Centre for Volunteering
–
Free
scheduled

Cairns Satellite Event - Queensland Volunteering Conference

Volunteering Queensland and FNQ Volunteers Inc invite regional communities to connect with the 2026 Queensland Volunteering Conference. This affordable two-day event ($38) offers local learning, networking and collaboration opportunities.
Volunteering Queensland
–
A$38.00