Skip to main content
Create an account for suggestions personalised to you and your organisation
Factsheets
1 minute read

Managing staff and volunteers - good practice tips

Meeting National Standards and Strategy Seal Meeting National Standards and Strategy What's this?

Introduction

Your small charity should treat its staff and volunteers with respect, and have a positive organisational attitude to its people. Ongoing staff and volunteer management occurs through planning, processes/procedures and the right attitude.

Summary

This resource covers a range of essential topics, including:

• Key regulators and the Australian Charities and Not for Profits Commission (ACNC)’s role

• A positive organisational attitude

• Staff and Volunteer Recruitment

• Staff and Volunteer Management

• Handovers and inductions

Benefits for Volunteer Involving Organisations

Some of the benefits for your charity or not-for-profit organisation include:

• A happy and engaged team

• Reduced risks

• Improved efficiency

More about the author

The Australian Charities and Not-for-profits Commission (ACNC) is the national regulator of charities.

Contribute to the Gateway

Leave feedback

Was this resource useful?

Make a Suggestion

If you find a great resource that isn't in the directory or want to provide feedback on the Volunteering Gateway, drop us a line!

More like this

Position Paper

Universal Declaration on Volunteering

The Universal Declaration on Volunteering, adopted by the International Association for Volunteer Effort, underscores the critical role of volunteering in fostering a more humane and just society.
1 minute read
International Association for Volunteer Effort
General
Resources

Foundations of Volunteer Management: Maintain Work Health and Safety

This unit builds WHS knowledge and skills, covering hazard identification, risk control, policies, and consultation. Aligned with HLTWHS003, it supports safe, compliant workplaces through practical safety strategies and effective communication.
2 minute read
The Knowledge Base, Volunteering ACT, The Centre for Volunteering, Volunteering Queensland, Volunteering SA&NT, Volunteering Tasmania, Volunteering Victoria, Volunteering WA, National Volunteer Management Activity Project
Resources

Types of Volunteering

This information explores various volunteering options including formal, social action, project-based and more to help you find the right fit.
1 minute read
The Centre for Volunteering, The Knowledge Base
Better Impact
Tech

Better Impact

Better Impact offers a comprehensive software solution for volunteer program management, to simplify administrative tasks and enhance volunteer engagement across every stage of the volunteer lifecycle.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Compliance Reporting Social media Donations
VIKTOR
Tech

VIKTOR

VIKTOR is a volunteer recruitment system designed to run a referral service for volunteers. It allows you to create and advertise volunteer roles, enter volunteers and match them to roles offered by your members.
Volunteer database Recruitment Reporting
INVOLVE
Tech

INVOLVE

Volunteer management a headache? INVOLVE simplifies everything! Automate tasks, gain instant insights, schedule visually, track hours effortlessly, and collaborate seamlessly. Built in Australia, your data's safe. Focus on your purpose, not admin.
Volunteer database Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Task management Compliance Reporting Event management
scheduled

Cultural Sensitivity and Awareness

This webinar explores cultural sensitivity and awareness, including unconscious bias and its impact. Learn how to recognise bias, improve communication and build inclusive practices when working with diverse communities.
The Centre for Volunteering
Free
scheduled

Focus Group: Far West Volunteering in Emergencies

This focus group invites participants to share experiences of volunteering in emergency services across the Far West. Insights will inform future policy, support and best practice to strengthen volunteering in rural and regional emergency response.
The Centre for Volunteering
Free
scheduled

Bridge to Volunteering - An introduction to volunteering

This workshop introduces volunteering, including its benefits, rights and responsibilities, and how to get involved. Learn how to find suitable roles and explore opportunities to participate in volunteering in your community.
The Centre for Volunteering
Free