Skip to main content

What are you looking for?

Enter keywords to search across resources, guides, training, tools, and more.

Create an account for suggestions personalised to you and your organisation
Create account
Factsheets
1 minute read

Managing staff and volunteers - good practice tips

Meeting National Standards and Strategy Seal Meeting National Standards and Strategy What's this?

Introduction

Your small charity should treat its staff and volunteers with respect, and have a positive organisational attitude to its people. Ongoing staff and volunteer management occurs through planning, processes/procedures and the right attitude.

Summary

This resource covers a range of essential topics, including:

• Key regulators and the Australian Charities and Not for Profits Commission (ACNC)’s role

• A positive organisational attitude

• Staff and Volunteer Recruitment

• Staff and Volunteer Management

• Handovers and inductions

Benefits for Volunteer Involving Organisations

Some of the benefits for your charity or not-for-profit organisation include:

• A happy and engaged team

• Reduced risks

• Improved efficiency

More about the author

The Australian Charities and Not-for-profits Commission (ACNC) is the national regulator of charities.
Contact Australian Charities and Not-for-profits Commission
Visit website

Contribute to the Gateway

Leave feedback

Was this resource useful?

Make a Suggestion

If you find a great resource that isn't in the directory or want to provide feedback on the Volunteering Gateway, drop us a line!

More like this

Research and Reports

Volunteering and psychological contract

This document dives into the concept of volunteer management, emphasising the importance of the unspoken agreement between volunteers and organisations – the psychological contract.
1 minute read
M. Hager, K. Renfro
General
Factsheets

Fundraising Hub

The Australian Charities and Not for Profits Commission (ACNC) Fundraising Hub is a collection of resources about state and territory fundraising regulators and guidance about charities and fundraising.
1 minute read
Australian Charities and Not-for-profits Commission
General
Resources

Volunteer Voices (Diversity, Equity, Inclusion and Belonging)

This video and eLearning course helps to teach volunteer managers about diversity, equity, inclusion, and belonging in volunteer programs.
1 minute read
Settlement Services International, Volunteering ACT, The Centre for Volunteering, Volunteering Queensland, Volunteering SA&NT, Volunteering Tasmania, Volunteering Victoria, Volunteering WA, The Knowledge Base
INVOLVE
Tech

INVOLVE

Volunteer management a headache? INVOLVE simplifies everything! Automate tasks, gain instant insights, schedule visually, track hours effortlessly, and collaborate seamlessly. Built in Australia, your data's safe. Focus on your purpose, not admin.
Volunteer database Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Task management Compliance Reporting Event management
FreddyMatch
Tech

FreddyMatch

FreddyMatch is a web-based platform that facilitates and optimises the process of volunteering. We help match organisations and volunteers based on their unique interests, skill sets, location and availability using the “FreddyMatch” algorithm.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Task management Compliance Reporting Resource management Social media Event management
GoodCompany
Tech

GoodCompany

GoodCompany is a Workplace Giving Platform based in Australia and NZ. It's designed to enable companies and their people to come together to donate, volunteer, fundraise, and match donations for the charities closest to their hearts.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Compliance Reporting Resource management Social media Event management Donations
scheduled

AI 101 for NFPs

Join us to demystify what artificial intelligence (AI) means for the not-for-profit sector, focusing on what AI is, how it works and its practical benefits and challenges.
Volunteering SA&NT
–
Free
scheduled

Social Media and the Law - May 2026

Social media is a powerful tool. It helps us build connections and raise awareness. Let's step through some key legal risks for not-for-profit organisations that engage with social media, as well as our top tips for managing these risks.
Justice Connect's Not-for-profit Law Training
–
A$49.00
scheduled

Not-for-profit Risk: Current Legal Issues for the Board Agenda - April 2026

This webinar will provide an overview of some current legal risks to keep in mind when setting the board agenda in your not-for-profit; including critical changes, key trends and regulatory priorities to give you confidence in the decisions you make. 
Justice Connect's Not-for-profit Law Training
–
A$49.00