Skip to main content
Create an account for suggestions personalised to you and your organisation
Factsheets
1 minute read

Managing staff and volunteers - good practice tips

Meeting National Standards and Strategy Seal Meeting National Standards and Strategy What's this?

Introduction

Your small charity should treat its staff and volunteers with respect, and have a positive organisational attitude to its people. Ongoing staff and volunteer management occurs through planning, processes/procedures and the right attitude.

Summary

This resource covers a range of essential topics, including:

• Key regulators and the Australian Charities and Not for Profits Commission (ACNC)’s role

• A positive organisational attitude

• Staff and Volunteer Recruitment

• Staff and Volunteer Management

• Handovers and inductions

Benefits for Volunteer Involving Organisations

Some of the benefits for your charity or not-for-profit organisation include:

• A happy and engaged team

• Reduced risks

• Improved efficiency

More about the author

The Australian Charities and Not-for-profits Commission (ACNC) is the national regulator of charities.

Contribute to the Gateway

Leave feedback

Was this resource useful?

Make a Suggestion

If you find a great resource that isn't in the directory or want to provide feedback on the Volunteering Gateway, drop us a line!

More like this

Resources

Recruiting Volunteers

These webinar, e-learning and guides offer best practices for recruiting volunteers, including recruitment selection, reference checks and interviews.
1 minute read
Volunteering ACT, The Centre for Volunteering, Volunteering Queensland, Volunteering SA&NT, Volunteering Tasmania, Volunteering Victoria, Volunteering WA, The Knowledge Base
Tools or Toolkits

Volunteers in Aged Care Training and Resource Kit

This toolkit intends to help aged care volunteers access training and information. It is also for aged care Volunteer Managers and volunteer-involving organisations to help them meet their volunteer training needs.
1 minute read
Department of Health Disability and Aging
Older Volunteers, General
Research and Reports

Evidence insights: volunteering and mental health

A summary of research insights on the effects of volunteering on mental health, drawing on Australian and international studies.
1 minute read
Volunteering Australia
Mental Health and Wellbeing
Better Impact
Tech

Better Impact

Better Impact offers a comprehensive software solution for volunteer program management, to simplify administrative tasks and enhance volunteer engagement across every stage of the volunteer lifecycle.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Compliance Reporting Social media Donations
INVOLVE
Tech

INVOLVE

Volunteer management a headache? INVOLVE simplifies everything! Automate tasks, gain instant insights, schedule visually, track hours effortlessly, and collaborate seamlessly. Built in Australia, your data's safe. Focus on your purpose, not admin.
Volunteer database Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Task management Compliance Reporting Event management
GoodCompany
Tech

GoodCompany

GoodCompany is a Workplace Giving Platform based in Australia and NZ. It's designed to enable companies and their people to come together to donate, volunteer, fundraise, and match donations for the charities closest to their hearts.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Compliance Reporting Resource management Social media Event management Donations
scheduled

Future-Ready Volunteering Workshop

These workshops create space for local conversation, shared learning & connection that online sessions can’t match. You’ll unpack what the findings mean for your organisation, test ideas with peers, and leave with practical approaches to use straight away
Volunteering Victoria
Free
scheduled

Becoming an Inclusive Volunteer Involving Organisation

This free inclusion workshop explores how to build inclusive volunteering opportunities for people of all abilities and backgrounds. Learn to identify and reduce barriers, support young people, and create inclusive teams and workplaces.
The Centre for Volunteering
Free
scheduled

Understanding Not-for-profit Finances - August 2026

Build confidence in not-for-profit financial reporting. This practical webinar explains key responsibilities, reporting updates, and how to read financial statements. Gain clear, plain-language guidance from a Chartered Accountant.
Justice Connect's Not-for-profit Law Training
A$49.00