Skip to main content
Create an account for suggestions personalised to you and your organisation
Factsheets
1 minute read

Managing staff and volunteers - good practice tips

Meeting National Standards and Strategy Seal Meeting National Standards and Strategy What's this?

Introduction

Your small charity should treat its staff and volunteers with respect, and have a positive organisational attitude to its people. Ongoing staff and volunteer management occurs through planning, processes/procedures and the right attitude.

Summary

This resource covers a range of essential topics, including:

• Key regulators and the Australian Charities and Not for Profits Commission (ACNC)’s role

• A positive organisational attitude

• Staff and Volunteer Recruitment

• Staff and Volunteer Management

• Handovers and inductions

Benefits for Volunteer Involving Organisations

Some of the benefits for your charity or not-for-profit organisation include:

• A happy and engaged team

• Reduced risks

• Improved efficiency

More about the author

The Australian Charities and Not-for-profits Commission (ACNC) is the national regulator of charities.

Contribute to the Gateway

Leave feedback

Was this resource useful?

Make a Suggestion

If you find a great resource that isn't in the directory or want to provide feedback on the Volunteering Gateway, drop us a line!

More like this

Research and Reports

The Social And Economic Sustainability Of WA’s Rural Volunteer Workforce

This report explores the crucial role volunteers play in sustaining rural communities across Western Australia (WA). It highlights the social and economic benefits volunteers bring, focusing particularly on the contributions of women and parents with young children.
1 minute read
Kirsten Holmes, Amanda Davies, Leonie Lockstone-Binney, Mary O’Halloran, Faith Ong
Youth or Student, Women +1 more
Guides

Creating a positive induction

Guide outlining how to plan and deliver an effective volunteer induction.
1 minute read
Volunteer Scotland
General
Guides

Common Languages Guide

This guide helps strengthen accessible communication, communication and cultural inclusion for diverse communities.
1 minute read
Volunteering Australia
Culturally and Linguistically Diverse (CALD), Migrants
Emergency Support Volunteering website
Tech

Emergency Support Volunteering website

The Emergency Support Volunteering website allows volunteers in Western Australia to register to help in emergencies, organisations needing support can also register to contact volunteers for assistance.
Volunteer database Recruitment Reporting
MyPass
Tech

MyPass

MyPass is volunteer onboarding and compliance management software centred around a digital Skills Passport, designed to help volunteer involving organisations (VIOs) reduce their risk and cost of operations.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Communication / engagement Compliance Reporting Resource management Event management
Rosterfy
Tech

Rosterfy

Rosterfy is an end-to-end volunteer management software solution, that helps organisations streamline their volunteer management and engagement. Rosterfy offers automated solutions to manage volunteers efficiently.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Task management Compliance Reporting Resource management Social media Event management
scheduled

Board Inductions for Not-for-profits - July 2026

This webinar explores effective board induction processes for not‑for‑profits. Learn how to prepare, onboard and support board members, clarify roles and responsibilities, and implement induction practices that strengthen governance.
Justice Connect's Not-for-profit Law Training
A$49.00
scheduled

Future-Ready Volunteering Workshops

These workshops create space for local conversation, shared learning & connection that online sessions can’t match. You’ll unpack what the findings mean for your organisation, test ideas with peers, and leave with practical approaches to use straight away
Volunteering Victoria
Free
scheduled

Bridge to Volunteering - An introduction to volunteering

Learn about volunteering including the benefits of volunteering, rights and responsibilities, and how to get involved in your community.
The Centre for Volunteering
Free