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Guide to onboarding

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This guide provides practical advice on onboarding volunteers, covering the early stages of volunteer involvement and the steps organisations can take to help volunteers feel welcomed, informed and prepared for their role. It highlights the importance of clear communication, role clarity and early support.

The resource is designed for volunteer involving organisations and volunteer managers responsible for welcoming and supporting new volunteers.

Benefits for volunteer managers

  • supports positive first experiences for new volunteers
  • helps establish clear expectations and understanding of roles
  • encourages early engagement and confidence
  • contributes to volunteer satisfaction and retention.

How to apply this resource

This guide is most useful when welcoming new volunteers, reviewing onboarding practices, or strengthening induction and early support processes within the organisation.

Downloads and sources

More about the author

VolunteeringACT is the peak body for volunteering and community information in the Canberra Region, as well as being a service provider of programs for people experiencing disadvantage and isolation, people with disability, and people needing support for mental wellness.

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