Skip to main content
Create an account for suggestions personalised to you and your organisation
Resources
1 minute read

Engaging and Leading Volunteers

Meeting National Standards and Strategy Seal Meeting National Standards and Strategy What's this?

Overview

This article and guides provide an overview of volunteer engagement for leaders who manage volunteers.

Downloads and sources

More about the authors

The Centre for Volunteering (The Centre) is a not-for-profit organisation with almost 50 years’ experience providing leadership on volunteering in NSW. This involves playing a key role in advocacy, support services and sector development.
VolunteeringACT is the peak body for volunteering and community information in the Canberra Region, as well as being a service provider of programs for people experiencing disadvantage and isolation, people with disability, and people needing support for mental wellness.
Volunteering Queensland has for 41 years been the state’s peak body for advancing and promoting volunteering. It represents over 300 member volunteer involving organisations and support thousands more through a wider network, encompassing hundreds of thousands of volunteers, who contribute their time, money, and skills to the benefit of all Queenslanders.
Since 1982, Volunteering SA&NT has been the peak body for volunteering. We’re a not-for-profit that provides support to individual volunteers, volunteer involving organisations, businesses and communities who want to make a difference.
Volunteering Tasmania is the peak body for volunteering in Tasmania. Our vision is: an inclusive, thriving and celebrated culture of community participation.
Volunteering Victoria is the state peak body for volunteering, focusing on advocacy, sector development and the promotion of volunteering.

Contribute to the Gateway

Leave feedback

Was this resource useful?

Make a Suggestion

If you find a great resource that isn't in the directory or want to provide feedback on the Volunteering Gateway, drop us a line!

More like this

Factsheets

Unpaid Work

An outline of what is unpaid work including information on unlawfulness, vocational placements, trials, work experience and volunteering.
1 minute read
Fair Work Australia
General
Factsheets

Fundraising Hub

The Australian Charities and Not for Profits Commission (ACNC) Fundraising Hub is a collection of resources about state and territory fundraising regulators and guidance about charities and fundraising.
1 minute read
Australian Charities and Not-for-profits Commission
General
Information

Guide to Onboarding

A comprehensive guide to onboarding volunteers, covering planning, policies and procedures, induction, training and evaluation. This guide provides information, checklists and templates relevant to both volunteers and employees. Note: This resource is accompanied by a suite of supporting resources.
1 minute read
Volunteering ACT
General
VIKTOR
Tech

VIKTOR

VIKTOR is a volunteer recruitment system designed to run a referral service for volunteers. It allows you to create and advertise volunteer roles, enter volunteers and match them to roles offered by your members.
Volunteer database Recruitment Reporting
Better Impact
Tech

Better Impact

Better Impact offers a comprehensive software solution for volunteer program management, to simplify administrative tasks and enhance volunteer engagement across every stage of the volunteer lifecycle.
Volunteer database Recruitment Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Compliance Reporting Social media Donations
INVOLVE
Tech

INVOLVE

Volunteer management a headache? INVOLVE simplifies everything! Automate tasks, gain instant insights, schedule visually, track hours effortlessly, and collaborate seamlessly. Built in Australia, your data's safe. Focus on your purpose, not admin.
Volunteer database Rostering / scheduling Onboarding / training Volunteer performance/recognition Communication / engagement Task management Compliance Reporting Event management
scheduled

Culturally Sensitive Program Development & Management - Webinar 1

This webinar explores how to design and manage volunteer programs that are culturally sensitive and respectful to Aboriginal and Torres Strait Islander peoples. Learn practical approaches to communication, partnership and culturally appropriate practice.
The Centre for Volunteering
Free
scheduled

Respect and Resilience Part 1

This webinar equips volunteers and volunteer leaders with practical strategies to manage challenging behaviour. Learn how to identify early warning signs, de‑escalate situations, build resilience, and stay psychologically safe in customer‑facing roles.
The Centre for Volunteering
Free
scheduled

Panel Discussion: Measuring the True Value of Volunteers

This panel discussion explores how organisations can better measure the true value of volunteers. Learn how to combine data and storytelling to demonstrate impact, improve decision‑making and strengthen support for volunteering programs.
The Centre for Volunteering
Free