- 1 minute read
Exploring the Dynamics of Volunteer and Staff Interactions: From Satisfaction to Conflict
Understanding Volunteer and Staff Dynamics
This document delves into the interactions between volunteers and staff within nonprofit organisations, with a particular focus on a large library system in the southeastern United States. It addresses both the positive aspects and challenges of these relationships, including satisfaction levels, conflict causes, and the impact on job performance and organisational success.
Key Insights for Volunteer Organisations
The research highlights the critical role of effective volunteer management in fostering positive relationships between volunteers and staff. It identifies common issues such as communication problems, workflow integration, and trust barriers, which can lead to conflict. Moreover, it underscores the importance of addressing diversity and inclusion, especially for volunteers with disabilities.
Benefits for Volunteer Management Practitioners
For practitioners, this document offers valuable insights into improving volunteer engagement and satisfaction. By understanding the factors that contribute to successful volunteer-staff interactions, managers can develop strategies to enhance training, support, and feedback mechanisms. This, in turn, can lead to more effective service delivery and a stronger organisational identity.
Application
This comprehensive analysis serves as a crucial resource for volunteer organisations and management practitioners aiming to optimise their volunteer programs and achieve organisational goals.
Rimes, Heather & Nesbit, Rebecca & Christensen, Robert & Brudney, Jeffrey. (2017). Exploring the Dynamics of Volunteer and Staff Interactions: From Satisfaction to Conflict. Nonprofit Management and Leadership. 28. 10.1002/nml.21277.
Downloads and sources
Contribute to the Gateway
Was this resource useful?
More like this
Volunteer Reward and Recognition
- 1 minute read
- Volunteering Queensland
- General
General Resources
- 1 minute read
- The Knowledge Base, The Centre for Volunteering
International Corporate Volunteering Resources
- 2 minute read
- International Association for Volunteer Effort
- General

Volaby

Be Collective

VIKTOR
Becoming an Inclusive Volunteer Involving Organisation
- The Centre for Volunteering
- –
- Free
Panel Discussion: Providing a Safe and Healthy Volunteering Experience
- The Centre for Volunteering
- –
- Free
Values Based Leadership
- Volunteering Victoria
- –
- FREE