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Research and Reports
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Exploring the Dynamics of Volunteer and Staff Interactions: From Satisfaction to Conflict

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Understanding Volunteer and Staff Dynamics

This document delves into the interactions between volunteers and staff within nonprofit organisations, with a particular focus on a large library system in the southeastern United States. It addresses both the positive aspects and challenges of these relationships, including satisfaction levels, conflict causes, and the impact on job performance and organisational success.

Key Insights for Volunteer Organisations

The research highlights the critical role of effective volunteer management in fostering positive relationships between volunteers and staff. It identifies common issues such as communication problems, workflow integration, and trust barriers, which can lead to conflict. Moreover, it underscores the importance of addressing diversity and inclusion, especially for volunteers with disabilities.

Benefits for Volunteer Management Practitioners

For practitioners, this document offers valuable insights into improving volunteer engagement and satisfaction. By understanding the factors that contribute to successful volunteer-staff interactions, managers can develop strategies to enhance training, support, and feedback mechanisms. This, in turn, can lead to more effective service delivery and a stronger organisational identity.

Application

This comprehensive analysis serves as a crucial resource for volunteer organisations and management practitioners aiming to optimise their volunteer programs and achieve organisational goals.

Rimes, Heather & Nesbit, Rebecca & Christensen, Robert & Brudney, Jeffrey. (2017). Exploring the Dynamics of Volunteer and Staff Interactions: From Satisfaction to Conflict. Nonprofit Management and Leadership. 28. 10.1002/nml.21277.

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