Achieving excellence in your volunteer program: volunteer program management guidelines

This guide outlines best practice approaches to managing volunteer programs, including recruitment, engagement and ongoing support. It provides practical guidance on how organisations can effectively involve volunteers across the volunteer lifecycle.

The resource also highlights the importance of advocating for volunteer involvement within organisations, supporting leadership, planning and continuous improvement of volunteer programs.

Benefits for volunteer managers

• support best practice in volunteer program management
• improve recruitment, engagement and retention
• conduct evaluation and continuous improvement of volunteer programs
• advocate for volunteer involvement within organisations.

How to apply this resource

This guide is useful when developing or reviewing volunteer programs, improving recruitment and engagement processes or strengthening leadership and planning approaches to volunteer management.