Resources
- Sourced from: The Knowledge Base (view original)
- 1 minute read
Organisation and Management Structures
Overview
This guide explains organisational structures, including levels of authority, boards, CEOs, and volunteer leadership.
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Using Plain Language to Improve Accessibility
This information, guide and weblinks explains plain language principles for clear and inclusive communication. It includes tips for using everyday words, structuring sentences, and providing definitions.
- 1 minute read
- The Knowledge Base, Volunteering ACT, The Centre for Volunteering, Volunteering Queensland, Volunteering SA&NT, Volunteering Tasmania, Volunteering Victoria, Volunteering WA
Governance Toolkit
The Australian Charities and Not for Profits Commission (ACNC) Governance Toolkit is a collection of resources that will help charities manage four important risk areas: financial abuse; cyber security; working with partners; safeguarding vulnerable people.
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- Australian Charities and Not-for-profits Commission
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Foundations of Volunteer Management: Use Communication to Build Relationships
This online course teaches communication skills for building trust, managing conflict, and fostering collaboration in the workplace.
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- The Knowledge Base, Volunteering ACT, The Centre for Volunteering, Volunteering Queensland, Volunteering SA&NT, Volunteering Tasmania, Volunteering Victoria, Volunteering WA

Tech
FreddyMatch
FreddyMatch is a web-based platform that facilitates and optimises the process of volunteering. We help match organisations and volunteers based on their unique interests, skill sets, location and availability using the “FreddyMatch” algorithm.
Volunteer database
Recruitment
Rostering / scheduling
Onboarding / training
Volunteer performance/recognition
Communication / engagement
Task management
Compliance
Reporting
Resource management
Social media
Event management

Tech
VIKTOR
VIKTOR is a volunteer recruitment system designed to run a referral service for volunteers. It allows you to create and advertise volunteer roles, enter volunteers and match them to roles offered by your members.
Volunteer database
Recruitment
Reporting
Tech
VIKTOR Lite
VIKTOR Lite enables volunteer involving organisations to recruit volunteers via a range of websites run by local governments, state peaks, local volunteer resource centres, Volunteering Australia and SEEK Volunteer.
Volunteer database
Recruitment
Onboarding / training
Reporting
Targeted Recruitment and Engaging Young People
- Volunteering Victoria
- –
- FREE
National Standards Deep Dive: Standard 8
Take a deep dive into Standard 8 of the National Standards for Volunteer Involvement
- The Centre for Volunteering
- –
- Free
Rethinking Volunteer Recognition and Retention
Take a second look at volunteer recruitment and retention with the Sector Development Coordinator, Tony Ward
- The Centre for Volunteering
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- Free